Requirement “5.1.2 Customer Focus” in ISO 9001:2015
Today we are going to talk about a key requirement for ISO 9001:2015. Although the standard contains more than 10 applicable requirements (and many sub-items), we can say that the entire 9001 works to ensure that the “5.1.2 Customer Focus” requirement really works. After all, increasing customer satisfaction is the focus of ISO 9001. It …
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