Under accreditation rules, an organization’s certification may be suspended for a number of reasons:

• The client’s management system has persistently or seriously failed to meet the requirements of the standard e.g. Major non-conformances raised

• The client does not allow audits to be completed at the required frequency

• The client voluntarily requests a suspension

If a Major Non-Conformance is raised, the client has a 30-day window to address the non-conformance and have the corrective actions verified and closed out. Until the non-conformance is settled, the status of the certification must remain as “suspended” (if the non-conformance resulted in temporary suspension of the certification).

Please note that a major non-conformance may be raised if QMS received external evidence that a major failure in compliance has occurred. This may happen at any time if we are made aware of a major failure in a client’s management system – not just during a scheduled audit.


In the case of non-conformance, when we are satisfied that a major non-conformance has been addressed the non-conformance can be settled or downgraded. When this happens, the status of the certification immediately goes back to normal, meaning any temporary suspension is removed (if the non-conformance resulted in temporary suspension of the certification).


A certified organization may withdraw, or have their certification withdrawn, in a number of ways:

• Voluntary withdrawal – An organization may decide that it no longer requires certification and make a formal request for withdrawal of the certification.

• Withdrawal by certification body – QMS may, for a number of justifiable reasons, withdraw a client’s certification. Reasons may include:

             • Failure to arrange an audit in the appropriate timeframe

             • Outstanding invoices

             • Failure to address non-conformances in a timely manner.