The presentation of ISO 9001 results is an essential moment for maintaining the quality management system (QMS), as well as for making course corrections and promoting continuous improvement.
Companies that do not follow this best practice often suffer from various issues, ranging from increased risks, disengagement from top management, and even negative impacts on customer satisfaction.
Additionally, the lack of a more in-depth analysis of the results prevents the company from correctly evaluating the accuracy of its strategic goals. This makes decision-making more difficult and leads to processes and activities being constantly misaligned with strategic objectives.
Therefore, failing to present ISO 9001 results compromises the effectiveness of the QMS, weakens the organization’s ability to continuously improve, and can lead to a series of issues that negatively affect your company. For this reason, we decided to discuss this topic, providing insights into its importance and how to do it. Now that we understand some of its impacts, let’s dive into the content!
What is the presentation of ISO 9001 results?
Simply put, the presentation of ISO 9001 results is the process of regularly communicating the performance of the Quality Management System to stakeholders—which can include top management, employees, customers, and even suppliers.
This activity involves communicating performance and compliance information related to the QMS, which may include data analysis, identification of improvements, and ensuring alignment with strategic objectives. All of this helps promote greater transparency and can lead to important changes within the company and the QMS.
There is no mandatory frequency for this process, but it is common for it to occur annually or semi-annually in companies. Additionally, the frequency of presenting results varies depending on your company’s context and process needs. However, it’s important to emphasize that it should ensure the continuous monitoring of performance and occur frequently enough to guarantee this.
Which results should be presented?
The results presented vary according to the company and its context, so it’s not possible to provide a fixed script. However, some information can be universal. The main results you can present in the context of ISO 9001 include:
- Performance of internal processes: Key process efficiency and effectiveness indicators, as well as the results achieved;
- Compliance with the standard’s requirements: Results from internal and external audits and compliance with relevant regulatory and legal requirements for your business;
- Customer satisfaction: Feedback data received, as well as satisfaction surveys and customer feedback;
- Corrective and preventive actions: Status and effectiveness of implemented actions, non-conformities, improvement plans, etc.;
- Identified risks and opportunities: Internal or external threats, as well as opportunities to improve results and avoid problems;
- Quality process indicators: Such as defect rates, rework rate, cycle time (lead time), and other important metrics;
- Improvement opportunities: Improvements identified through data review, audits, observations, and other relevant insights;
- History of previous presentations: Conclusions or strategic decisions resulting from the analysis of previous results, as well as the progress of possible action plans or other initiatives.
Overall, these results provide a comprehensive view of QMS performance and support more assertive decision-making, focused on the company’s needs. However, it is essential to analyze the organization’s context and processes and include any other results that help clarify areas of concern, promote improvements, or better assess risks and opportunities.
Furthermore, it is not enough to just present numbers and graphs. A true critical analysis of the results is crucial. This involves identifying trends, root causes of problems, improvement opportunities, and even assessing whether previously taken actions are producing the desired effect or achieving strategic results.
In summary, the presentation of ISO 9001 results is a critical analysis that transforms facts and data into insights and concrete actions to be executed by the company to achieve better results!
ISO 9001 Results Presentation: Adjusting the Course, Boosting Results!
Many companies do not understand that the presentation of results is a practice that goes far beyond a simple regulatory obligation. It is an unparalleled opportunity to strengthen the quality culture and ensure that the QMS is always aligned with the organization’s strategic objectives. Therefore, the results presented must be relevant and aligned with the company’s vision, mission, and values.
Additionally, the presentation of results should actively involve top management, as they are the guardians of the company’s culture and future, defining the QMS’s strategic direction and the objectives to pursue. Top management participation not only demonstrates commitment to quality but also helps ensure that the decisions made are aligned with the expected results of all stakeholders.
Like the standard itself, the presentation of ISO 9001 results is a powerful strategic tool and should not be treated lightly or simply as bureaucracy. Adjusting the company’s course based on this process is essential to keeping the organization on the right track while boosting results through continuous improvement and assertive decisions! Therefore, focus on the points that truly matter for your company’s growth.
Finally, make sure to show how each action contributes to success, and highlight areas where people and departments can improve. Involve your team whenever appropriate, and celebrate victories. Use the results as a guide for the next steps and as an engagement tool. Remember: the goal is to adjust the course, but also to motivate everyone to move in the right direction with confidence, clarity, and assertiveness!
