ISO 9001

5.3. Organizational roles, responsibilities and authorities – ISO 9001:2015

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Reaching the expected result is essential for the organization, but for this to happen, roles and responsibilities need to be very well defined. Defining who will be responsible for each function present in the organization’s management system is essential for processes to occur correctly. In today’s article we are going to talk about ISO 9001:2015 […]

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5.2.2 Communicating the quality policy, according to ISO 9001:2015

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The communication of the organization’s quality policy cannot be limited only to leaders and employees, it needs to reach customers, suppliers and all people who are influenced by the organization   Quality policy needs to be enforced With the quality policy in place, the organization needs to transmit it to its employees and all those

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5.2.1. Developing the quality policy, in ISO 9001

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The quality policy must be sharp, employees and leaders must know exactly what to do, so it is extremely important not to leave the quality policy aside. The quality policy aims to determine a quality standard for the products and services provided by the organization. It is the commitment created with customers, suppliers, employees and

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Requirement 5.1 Leadership and commitment to ISO 9001:2015

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Understand the requirement 5.1 Leadership and Commitment of ISO 9001:2015 and the role of Senior Management in Quality Management Upgrading from ISO 9001 version 2008 to version 2015 brought many important changes to the standard. This revision brought to light the most versatile 9001 of all and allowed greater flexibility for companies, both regarding integration

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“8.7 control of non-conforming outputs” and “10.2 non-conformity and corrective action” in ISO 9001:2015

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“Non-conformance” is an example of those that appear in more than one moment in ISO 9001:2015: in requirement 8.7, it appears as “Output non-conforming”, whereas in item 10.2, as “Non-conformity and corrective actions”. In today’s article, we’re going to talk about nonconforming and nonconforming output control. And that can bring a lot of confusion in

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Requirement “5.1.2 Customer Focus” in ISO 9001:2015

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Today we are going to talk about a key requirement for ISO 9001:2015. Although the standard contains more than 10 applicable requirements (and many sub-items), we can say that the entire 9001 works to ensure that the “5.1.2 Customer Focus” requirement really works. After all, increasing customer satisfaction is the focus of ISO 9001. It

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Auditing the requirement “4.4 Quality management system and its processes” in ISO 9001

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See how auditing the requirement “4.4 Quality management system and its processes” is easier than it sounds! Today we would like to talk about requirement 4.4 Quality management system and its processes. At the time of implementation, this item often causes confusion for many professionals, but during the text, we will see that it is

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How do the Quality Principles impact the ISO 9001 Audit?

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Understand the true intent of the ISO 9001 Audit and how the Quality Principles can affect your results! ISO 9001 is the most popular standard in the management world. For this reason, the search for auditors of this standard has increased more and more. However, organizations are always happy with the results of audits. Generally,

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How to audit the requirement “4.3 – Determining the scope of the quality management system” in ISO 9001:2015

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Understand the importance of 4.3 – Determining the scope of the quality management system in ISO 9001:2015 and some important tips at the time of implementation. Many auditors underestimate the importance of the requirement “4.3 – Determining the scope of the quality management system”, especially when it comes to internal auditing. In the latter case,

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How to audit the needs and expectations of stakeholders in ISO 9001:2015

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With the version of ISO 9001:2015, it became essential to audit the needs and expectations of stakeholders. This is because the standard now emphasizes how much these agents relate to the company and, thus, impact the QMS and its decisions.  If we understand that the famous Annex SL will make the base structure a standard

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