3 Indicators for Customer Satisfaction
Discover customer satisfaction indicators that will revolutionize the way you see your consumers and bring results for your company!
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Understand the Importance of Process Mapping
Understand why Process Mapping is crucial for your company’s performance and for the continuous improvement of your QMS. Read now!
Is There an ISO Standard for ESG?
ESG is a topic that’s already well-disseminated, and often at QMS we receive the following question: “Is there an ISO standard for ESG that I can use to certify my company?”. We will answer this and other related questions.
Internal and External Audits of The Management System
Internal and external audits are a commonly discussed topic in the implementation of management systems. According to ISO 19011, auditing is “systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled.” The internal audit, or first-party audit, is a requirement described
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