Customer satisfaction has become one of the main strategic differentials for a company due to increasing competition in various market sectors, so it is essential to know how to handle customer complaints.
How to handle customer complaints according to ISO Standards Read More »
If you already have a management system implemented, you have likely realized the various benefits it has brought to your organization, and now you are seeking integration with other ISO standards.
Is it difficult to integrate with other ISO standards? Read More »
In this article, we will learn a little more about the Requirement 8.1 ISO 9001:2015 and understand the importance of planning and operational controls within organizations.
8.1 Operational Planning and Control in ISO 9001:2015 Read More »
In this article we will understand more about how to determine the scope of the Quality Management System and about ISO 9001 Requirement 4.3.
ISO 9001 Requirement 4.3 Determining the scope of the Quality Management Read More »
If you’ve read ISO 9001 and wondered: “how do I apply this in my organization? What happens if I don’t apply it?”. We raised the requirements that generate more doubts in ISO 9001 based on the audits we carried out.
6 requirements that generate frequently asked questions ISO 9001:2015 Read More »
In this article we will present what requirement 7.1.3 ISO 9001:2015 says, and show how ISO helps an organization to determine its required infrastructure.
ISO 9001:2015 Requirement 7.1.3 Infrastructure: the foundations of an organization! Read More »
ISO certification is a much-discussed topic, there are several variables for understanding the subject, and several intrinsic subjects. In this post there is all the information you need to know about ISO certification of management systems. What is ISO Certification? The definition of ISO certification, according to ISO 17021-1 is a process carried out by
Everything you need to know about ISO Certification Read More »
Doing the right thing! Find out how to promote quality awareness and World Quality Day in companies! Every year, QMS promotes a conversation about the topic that is suggested by the CQI for World Quality Day. So, let’s start talking about the theme and its importance. What is the purpose of the proposed theme
In this article, we will learn about HAZOP and the importance of this methodology for your company’s risk management Every organization, whether small or large, is subject to face procedures, activities, tasks, and operations that can generate risks to its business. Thus, a number of methodologies (or tools) have been created with the goal of
HAZOP: understanding the Hazard and Operability Study! Read More »
In this article, you will understand a little more about Customer Focus and the importance of focusing on customer satisfaction and how it helps your business grow. One of the basic principles in quality management is to focus on customer needs and expectations. After all, the customer list is a parameter to understand and identify
QMS is an accredited third party certification body, it is currently present in 33 countries and focuses on the certification of management systems. QMS America is managed by the US office and has consistently grown in market recognition by technical level, customer satisfaction and competitive pricing.
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