ISO 9001 is a well-known standard for implementing a quality management system. It aims to improve processes and increase customer satisfaction. In 2015, a new version was released, which brought changes from the last version, which was released in the year 2008. Every standard needs to be reviewed to ensure that its best practices keep […]
ISO 9001:2015 “6.3 Planning of changes” requirement Read More »
Identifying and addressing risks and opportunities is critical to the development of the organization When we plan something in our companies, we always focus on achieving some objective. During the way to reach our goals, we can be surprised by situations that harm and interfere with our planning. In today’s article we will talk about
6.1 Actions to address risks and opportunities in ISO 9001:2015 Read More »
Learn about the main aspects of requirement 6.2 of the ISO 9001:2015 standard: quality objectives and planning and how to achieve them. Since its last revision, ISO 9001 has focused not only on products but also on services and has brought many changes to its requirements. The current requirement 6.2, in the 2008 version of
Reaching the expected result is essential for the organization, but for this to happen, roles and responsibilities need to be very well defined. Defining who will be responsible for each function present in the organization’s management system is essential for processes to occur correctly. In today’s article we are going to talk about ISO 9001:2015
5.3. Organizational roles, responsibilities and authorities – ISO 9001:2015 Read More »
The communication of the organization’s quality policy cannot be limited only to leaders and employees, it needs to reach customers, suppliers and all people who are influenced by the organization Quality policy needs to be enforced With the quality policy in place, the organization needs to transmit it to its employees and all those
5.2.2 Communicating the quality policy, according to ISO 9001:2015 Read More »
The quality policy must be sharp, employees and leaders must know exactly what to do, so it is extremely important not to leave the quality policy aside. The quality policy aims to determine a quality standard for the products and services provided by the organization. It is the commitment created with customers, suppliers, employees and
5.2.1. Developing the quality policy, in ISO 9001 Read More »
Understand the requirement 5.1 Leadership and Commitment of ISO 9001:2015 and the role of Senior Management in Quality Management Upgrading from ISO 9001 version 2008 to version 2015 brought many important changes to the standard. This revision brought to light the most versatile 9001 of all and allowed greater flexibility for companies, both regarding integration
Requirement 5.1 Leadership and commitment to ISO 9001:2015 Read More »
“Non-conformance” is an example of those that appear in more than one moment in ISO 9001:2015: in requirement 8.7, it appears as “Output non-conforming”, whereas in item 10.2, as “Non-conformity and corrective actions”. In today’s article, we’re going to talk about nonconforming and nonconforming output control. And that can bring a lot of confusion in
Today we are going to talk about a key requirement for ISO 9001:2015. Although the standard contains more than 10 applicable requirements (and many sub-items), we can say that the entire 9001 works to ensure that the “5.1.2 Customer Focus” requirement really works. After all, increasing customer satisfaction is the focus of ISO 9001. It
Requirement “5.1.2 Customer Focus” in ISO 9001:2015 Read More »
See how auditing the requirement “4.4 Quality management system and its processes” is easier than it sounds! Today we would like to talk about requirement 4.4 Quality management system and its processes. At the time of implementation, this item often causes confusion for many professionals, but during the text, we will see that it is
Auditing the requirement “4.4 Quality management system and its processes” in ISO 9001 Read More »
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