ISO 9001

How do the Quality Principles impact the ISO 9001 Audit?

Understand the true intent of the ISO 9001 Audit and how the Quality Principles can affect your results! ISO 9001 is the most popular standard in the management world. For this reason, the search for auditors of this standard has increased more and more. However, organizations are always happy with the results of audits. Generally, […]

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How to audit the requirement “4.3 – Determining the scope of the quality management system” in ISO 9001:2015

Understand the importance of 4.3 – Determining the scope of the quality management system in ISO 9001:2015 and some important tips at the time of implementation. Many auditors underestimate the importance of the requirement “4.3 – Determining the scope of the quality management system”, especially when it comes to internal auditing. In the latter case,

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How to audit the needs and expectations of stakeholders in ISO 9001:2015

With the version of ISO 9001:2015, it became essential to audit the needs and expectations of stakeholders. This is because the standard now emphasizes how much these agents relate to the company and, thus, impact the QMS and its decisions.  If we understand that the famous Annex SL will make the base structure a standard

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How an ISO (Management Systems) implementation process works

There are several reasons to start an ISO implementation process and the demand for this differential has grown more and more. However, it is common that many companies face difficulties when seeking certification, especially when the organization is in its first process. Obviously, the first step is to acquire a standard and study about it.

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7.1.2 People – ISO 9001: 2015 Quality Management System

Requirement 7.1.2 of the ISO 9001: 2015 standard is short, but one of the most important, because it is the people who keep running the management system. The ISO 9001: 2015 standard specifies in requirement 7.1.2 that: “The organization must determine and provide the people necessary for the effective implementation of its quality management system

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How to Handle Improvement Recommendations

In a QMS certification audit process it is common to generate recommendations for improvement during the process, these recommendations make organizations improve their management systems and processes. At QMS, we define improvement recommendations as: Compliance with the requirements of the assessment criteria (Standards) may be at risk and the organization is obliged to investigate the

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Focus on the customer and your business – ISO 9001 Standard

The ISO 9001 Standard – Quality Management System standard states that the main focus of the standard is to comply the customer needs and exceed customer expectations, but this must go far beyond that. “The customer is always right”, is that so? I am sure that you have come across this statement in your life

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