The quality policy must be sharp, employees and leaders must know exactly what to do, so it is extremely important not to leave the quality policy aside. The quality policy aims to determine a quality standard for the products and services provided by the organization. It is the commitment created with customers, suppliers, employees and […]
5.2.1. Developing the quality policy, in ISO 9001 Read More »
Understand the requirement 5.1 Leadership and Commitment of ISO 9001:2015 and the role of Senior Management in Quality Management Upgrading from ISO 9001 version 2008 to version 2015 brought many important changes to the standard. This revision brought to light the most versatile 9001 of all and allowed greater flexibility for companies, both regarding integration
Requirement 5.1 Leadership and commitment to ISO 9001:2015 Read More »
“Non-conformance” is an example of those that appear in more than one moment in ISO 9001:2015: in requirement 8.7, it appears as “Output non-conforming”, whereas in item 10.2, as “Non-conformity and corrective actions”. In today’s article, we’re going to talk about nonconforming and nonconforming output control. And that can bring a lot of confusion in
Today we are going to talk about a key requirement for ISO 9001:2015. Although the standard contains more than 10 applicable requirements (and many sub-items), we can say that the entire 9001 works to ensure that the “5.1.2 Customer Focus” requirement really works. After all, increasing customer satisfaction is the focus of ISO 9001. It
Requirement “5.1.2 Customer Focus” in ISO 9001:2015 Read More »
See how auditing the requirement “4.4 Quality management system and its processes” is easier than it sounds! Today we would like to talk about requirement 4.4 Quality management system and its processes. At the time of implementation, this item often causes confusion for many professionals, but during the text, we will see that it is
Auditing the requirement “4.4 Quality management system and its processes” in ISO 9001 Read More »
Understand the true intent of the ISO 9001 Audit and how the Quality Principles can affect your results! ISO 9001 is the most popular standard in the management world. For this reason, the search for auditors of this standard has increased more and more. However, organizations are always happy with the results of audits. Generally,
How do the Quality Principles impact the ISO 9001 Audit? Read More »
Understand the importance of 4.3 – Determining the scope of the quality management system in ISO 9001:2015 and some important tips at the time of implementation. Many auditors underestimate the importance of the requirement “4.3 – Determining the scope of the quality management system”, especially when it comes to internal auditing. In the latter case,
With the version of ISO 9001:2015, it became essential to audit the needs and expectations of stakeholders. This is because the standard now emphasizes how much these agents relate to the company and, thus, impact the QMS and its decisions. If we understand that the famous Annex SL will make the base structure a standard
How to audit the needs and expectations of stakeholders in ISO 9001:2015 Read More »
There are several reasons to start an ISO implementation process and the demand for this differential has grown more and more. However, it is common that many companies face difficulties when seeking certification, especially when the organization is in its first process. Obviously, the first step is to acquire a standard and study about it.
How an ISO (Management Systems) implementation process works Read More »
The context of the organization in ISO 14001: 2015 may seem like a topic that has already been much discussed, but there is a great doubt in the market about the differences between this requirement in the Standards that are part of Annex SL such as ISO 9001, ISO 37001, ISO 45001 among others. The
