QMS Certification Blog

Who are the key stakeholders in your business that need to be involved in ISO certification?

Obtaining ISO 9001 certification isn’t a process which happens magically overnight. It’s a process which takes time and resources to implement. One of the questions that companies ask themselves is who should they involve in their certification process. Let’s take a look at the key stakeholders. 

Let’s get this out of the way. Yes, it does take time to implement your management system, but the benefits of ISO Certification far outweigh the time and resources spent on getting your business ready for certification. After all, when you become ISO 9001 certified, your business can secure other business deals, secure your reputation as a quality business, and improve the workplace.

You also have the advantage of thinking ahead and continually improving your business.

When it comes to getting your business ready for ISO certification, there are a few people who must be involved in the process. We will outline these stakeholders, and the role they play in becoming ISO certified.



CEO’s are a critical stakeholder in the process of ISO Certification. A CEO must approve of the certification and be on board with the procedure. Their reputation and business are at stake when going through the process of ISO certification, so CEO’s will need to be across the procedure and what is happening.



Whether you’re the general manager, business development manager or general director, management is a key stakeholder in the process of becoming ISO certified.

General managers are often the driving force behind achieving ISO certification – they are the beneficiaries of the significant improvement from standardized processes and documentation.

They are also the middleman between upper management and the staff – their ability to communicate changes and handle any arising issues is incredibly important to the ISO certification process. From a leadership standpoint, management has to be involved in all processes and make sure the management system runs effectively both as a business system and as the backbone for certification.

Achieving ISO Certification without the aid of a general manager would quickly become an issue for any organization.



HR is often an underestimated seat at the table, but they are indeed a key stakeholder in certification. They have the interpersonal skills which are required to get your business ready for certification. Whether it be updating staff on new rules and regulations, or being a crucial part of the planning process, your HR staff are a stakeholder who will be involved in the certification process.

HR make the entire process of certification easier for the business and are an invaluable element of achieving the certification.

If you want to get ISO certification for your business, don’t hesitate to contact us at contact@qms-certification.com.


QMS Certification

QMS Certification

QMS is an accredited third party certification body, it is currently present in 33 countries and focuses on the certification of management systems. QMS America is managed by the US office and has consistently grown in market recognition by technical level, customer satisfaction and competitive pricing.

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