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7.1.2 People – ISO 9001: 2015 Quality Management System

Requirement 7.1.2 of the ISO 9001: 2015 standard is short, but one of the most important, because it is the people who keep running the management system. The ISO 9001: 2015 standard specifies in requirement 7.1.2 that: “The organization must determine and provide the people necessary for the effective implementation of its quality management system

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How to Handle Improvement Recommendations

In a QMS certification audit process it is common to generate recommendations for improvement during the process, these recommendations make organizations improve their management systems and processes. At QMS, we define improvement recommendations as: Compliance with the requirements of the assessment criteria (Standards) may be at risk and the organization is obliged to investigate the

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Focus on the customer and your business – ISO 9001 Standard

The ISO 9001 Standard – Quality Management System standard states that the main focus of the standard is to comply the customer needs and exceed customer expectations, but this must go far beyond that. “The customer is always right”, is that so? I am sure that you have come across this statement in your life

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Using professional judgment during an audit

The audit process consists to assess compliance of the regulatory requirements in comparison with the company’s implementation process, always considering the auditor’s professional judgment. ISO 19011: 2018 – Guidelines for auditing management systems recommends the following: “It is appropriate that auditors apply your professional judgment during the audit process and avoid focusing on specific requirements

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ISO 56002 – The Innovation ISO: Implementation, results, and attestation of conformity

ISO 56002 was published in July 2019 with the goal of making it the main reference in innovation management and has already been transforming companies worldwide. A QMS is responsible for the promulgate, dissemination of culture and launches an unprecedented product to certify compliance in companies. ISO 56002 is a compilation of more than 10

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What to do with your management system in times of crisis?

We currently live in a health and humanitarian crisis due to the spread of COVID-19. We professionals in management systems have a contribution to make to maintain the continuity of processes in times of crisis. Management systems based on ISO standards have been prepared over the years to arrive now as risk management tools. Each

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Innovation and Quality – differences in approach

  The International Organization for Standardization has recently published ISO 56002, a guidance document that helps companies be more innovative. As they state,“this document provides guidance for the establishment, implementation, maintenance, and continual improvement of an innovation management system for use in all established organizations.” The newly introduced guideline for innovation follows the common ISO

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